Returning or withdrawing

How does returning or withdrawing work?

Fill in the form for efficient processing.
Once TB-JP receives the products in good condition (see conditions), we will refund the amount within 10 working days.

Custos de devolução

Returns are at your own expense. For the exceptions below, the return costs will be refunded:

Recebeu um produto diferente daquele que encomendou.
The shelf life of the product has expired at the time of receipt.

Your details

First and last name(Obrigatório)

Phone number

Street and house number(Obrigatório)

Postal code(Obrigatório)

City(Obrigatório)

País(Obrigatório)

Email address(Obrigatório)

You will also receive the completed return form as a PDF here, so it can easily be added to the shipment.

Order details

Order number(Obrigatório)

Product details

What would you like to withdraw?

Number of (different) products(Obrigatório)

Item 1(Obrigatório)

Variant

Quantity

Reason

Item 2(Obrigatório)

Variant

Quantity

Reason

Item 3(Obrigatório)

Variant

Quantity

Reason

Item 4(Obrigatório)

Variant

Quantity

Reason

Item 5(Obrigatório)

Variant

Quantity

Reason

Item 6(Obrigatório)

Variant

Quantity

Reason

Item 7(Obrigatório)

Variant

Quantity

Reason

Item 8(Obrigatório)

Variant

Quantity

Reason

Item 9(Obrigatório)

Variant

Quantity

Reason

Item 10(Obrigatório)

Variant

Quantity

Reason

Any comments

Conditions

Packaging(Obrigatório)

The product is sealed and unopened (in the case of supplements). This is due to health protection and/or hygiene once the seal has been broken.

Goodies 1(Obrigatório)

All enclosed goodies and samples are returned with the shipment, otherwise they may be charged.

Goodies 2(Obrigatório)

If the order value drops to a lower goodie tier due to the return, the goodies that no longer match that value are returned as well. Goodies that are not returned may be charged.

Shipping costs 1(Obrigatório)

If TB-JP.eu paid the shipping costs, these are deducted from the refund.

Shipping costs 2(Obrigatório)

If the order amount falls below the free-shipping threshold after the return, the shipping costs are deducted from the refund amount.

14 days(Obrigatório)

The return is registered within 14 days of receipt; the items are sent back within 14 days thereafter.

Return form(Obrigatório)

I add the return form to the shipment.